Privacy & Cookie Policy

Shropshire Homes Ltd are a limited company registered in England and Wales under company number 1567991. Our registered office is The Old Workhouse Cross Houses Shrewsbury SY5 6JH

How we use your information

This privacy notice tells you what to expect when Shropshire Homes collects personal information. It applies to information we collect about: * visitors to our websites * people who use our services, e.g. who fill out our contact form to request a service Visitors to our websites

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do collect personally identifiable information through our website contact form , we will be up front about this and gain your consent to a legitimate interest so its clear when we collect personal information.

What is Legitimate interest?

“Legitimate Interests” means the interests of our company in conducting and managing our business [to enable us to give you the best service/products and the best and most secure experience]. For example, we have an interest in making sure our information is relevant for you, so we may process your information to send you information that is tailored to your interests.

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws We will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please Click Here

Use of cookies by Shropshire Homes

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

3rd Party tools

Shropshire Homes Ltd uses its own internal CRM system run by Flightdeck Ltd . Information collected via this tool may also be used for marketing purpose as mentioned above and is stored securely by Shropshire Homes Ltd.

Complaints or queries

Shropshire Homes tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Shropshire Homes collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

Shropshire Homes tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a subject access request’ under the (EU) 2016/679 General Data Protection Regulations. (GDPR) If we do hold information about you we will follow our internal procedure to provide that information within the 30 days required under the GDPR requirements And we will :

  • give you a description of the information we hold
  • tell you why we are holding it
  • tell you who it could be disclosed to

To make a subject access request to Shropshire Homes for any personal information we may hold you need to put the request in writing addressing it to our Office Manager to the address provided below.

Data Retention

Shropshire Homes Ltd will securely retain your personal information for the period necessary to fulfil the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes. Where we no longer need your personal information we will dispose of it in a secure manner (without notifying you).

If you have concerns over the way Shropshire Homes Ltd are handling your data it is within your rights to complain to the ICO.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we may need to share personal information with the organisation concerned and with other relevant bodies. You can also get further information on:

  • agreements we have with other organisations for sharing information
  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics
  • our instructions to staff on how to collect, use and delete personal data
  • how we check that the information we hold is accurate and up to date.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to privacy policy

We keep our privacy policy under review and we will place any updates on this webpage. This policy was last updated on 5th May 2018 .

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. By emailing or by writing to The Office Manager:

Shropshire Homes Ltd
The Old Workhouse
Cross Houses