Last month, our marketing team caught up with Jay and Ali, proud owners of a Melverley at Farriers Gate in Nedge Hill, Telford. Let’s find out what they had to say…
What drew Jay and Ali to Farriers Gate?
Having spent several years searching for the perfect five-bedroom house, Jay and Ali found properties were often overpriced or the locations weren’t quite right. So, the couple were over the moon when they discovered Farriers Gate ticked all their boxes. Initially visiting the show homes, they arranged an appointment with Senior Sales Executive, Maggie, to view the Melverley – a five-bedroom, three storey home from Shropshire Homes Classic Collection.
They knew immediately it was the home for them, commenting, “From the moment we stepped inside, we fell in love with the property and knew it was exactly what we had been looking for.”
What do Jay and Ali enjoy most about the location and development?
The couple not only love their new home, but they also adore the development and are particularly enjoying the nature, “The biggest attraction for us is living within the woodland setting, with nature right on our doorstep. It is truly wonderful to watch families of wild rabbits playing in the garden and to be surrounded by such beautiful natural surroundings every day.
“As people who enjoy spending time outdoors, we have been delighted to discover the many nature walks in the area and are thoroughly enjoying exploring them.”
Jay and Ali also boasted about the development’s close proximity to local amenities and work hubs, offering the perfect balance between peaceful living and modern-day practicality, providing the best of both worlds.
Why did Jay and Ali choose the Melverley?
A five-bedroom home was non-negotiable, but they were especially impressed by the open-plan family kitchen inn the Melverley which combines the kitchen, dining and family area together and creates what they described as “a welcoming space”.
They added, “It has become the centre of family life, providing the perfect environment for spending time together, entertaining guests and creating lasting memories.”
One of their favourite features of their new home is the large garden, offering an ideal safe space for their children and dogs, as well as being a peaceful place for Jay and Ali to relax and unwind. However, the absolute stand-out feature for them is the principal suite, which occupies the whole of the third floor, “This luxurious space creates the feeling of waking up every morning in a five-star hotel, making it a wonderful sanctuary within our home.”
How did Jay and Ali find Shropshire Homes’ customer journey?
They couldn’t rave enough about Senior Sales Executive, Maggie, “Throughout our journey at Farriers Gate, Maggie was always on hand to assist with any queries, no matter how small. Her approachable and supportive nature made the entire process feel effortless; every visit felt more like catching up over a coffee than discussing a house purchase.
“Maggie's dedication, professionalism and genuine care made the experience truly enjoyable, and she played a significant role in making our home-buying journey so positive. Quite simply, we need more Maggie’s in the world.”
With any house purchase, often paperwork needs to be chased, but Jay and Ali were more than impressed by Maggie who worked tirelessly to ensure the house sales on both sides progressed as smoothly as possible, “Her commitment and persistence throughout were greatly appreciated.”
How did Jay and Ali find the Part-Exchange process?
Jay and Ali took advantage of Shropshire Homes’ part-exchange scheme. With two part-exchange schemes available, Shropshire Homes offered the couple their in-house scheme where the company buy the purchaser’s home, providing a guaranteed buyer and no chain.
The couple were highly satisfied with the scheme, commenting “The part-exchange process exceeded our expectations. Initially, we assumed it would not be a viable option, as we were concerned that our existing property would be significantly undervalued. However, this was not the case. Through open and constructive discussions, we were able to agree on a fair deal that worked well for both parties.
“Once a valuation had been agreed, the entire process was seamless and completely stress-free. The efficiency and professionalism demonstrated throughout meant that we could focus on the excitement of moving into our new home rather than worrying about the complexities often associated with buying and selling property.”
Would Jay and Ali recommend Shropshire Homes’ Part-Exchange scheme?
The answer was unanimous, “We were extremely impressed with the part-exchange scheme and would highly recommend it to anyone considering a move. It removed much of the uncertainty and stress from the house-buying process and made our transition into our new home smooth and enjoyable.”
Would Jay and Ali recommend Shropshire Homes to friends and family?
The lovely buyers gave us a big thumbs up, “We would highly recommend Shropshire Homes. The quality of construction and attention to detail throughout our home is evident, and we have been very impressed with the high specification delivered.”
Jay and Ali also reiterated their appreciation for Maggie’s dedication, professionalism and customer-focused approach to her role at Shropshire Homes.
A huge thank you to the lovely Jay and Ali for taking their time to share their customer journey with Shropshire Homes. Wishing them happiness in their new home!